FAQ

Where is Little Petite located? 
We are based in the beautiful capital city of Melbourne in Australia.

Do you have a physical store?  
Little Petite is online only.

Do you offer local pickup?
Unfortunately no, this is not a service we offer. 

Do you ship internationally?
YES! Little Petite delivers world wide but please note we cannot ship to a PO Box or Locker - a physical address is required.

Where do you ship from?
Most of our products are shipped from our warehouse here in Melbourne, Australia.

Occasionally, we will ship some products directly through our distribution partners abroad. As we have a global customer base, and represent brands from all over the world, including Poland, Russia, Spain, Germany, Vietnam, Indonesia and China, there will be times where it makes more environmental sense to dispatch certain items directly from our supplier to you.

Most importantly, this ties in with our sustainability ethos. It saves unnecessary travel on a product and means we use less waste and packaging in the long run.

What are your processing times?  
We make every effort to get your box of happiness delivered to you as quickly as possible. Not including peak times, weekends or public holidays, we aim to process your order within 48 hours ready for shipping.

Once shipped, and depending on where you live in this is wonderful world, delivery can vary from 2-38 days.

What is your returns policy?
We value our customers and want to ensure you love your purchase, but if for some reason you need to return an item, simply send us an email and we will guide you through the returns process.

We accept exchanges*, but kindly ask that you contact us within the first 3 days of receiving your order (*excluding clearance or sale items).

All items being returned must be as new, unused and in their original packaging. Once returned to us, we will inspect the goods and issue either a credit note or exchange for the product(s).

Please be mindful shipping costs are the responsibility of the customer and we strongly encourage a track-and-trace parcel service when returning items to us, as we cannot be held responsible for merchandise that is damaged or lost in return shipment.

Little Petite reserves the right to refuse returns or exchanges of any merchandise that does not meet the above return conditions.

My order was lost or damaged, what do I do?
In the event of a lost package or damaged item please get in touch with us immediately via the Contact Form. For damaged goods, please include photographs of the damage & the packaging your item was sent in.  

What if I receive the wrong item?
Occasionally, an item will be sent to you directly from the supplier and sometimes mistakes can happen. If upon inspection, you find an order is incorrect, please contact us within 3 days of delivery and we will work with you to make it right.